Shipping Information

Grotto Gemstones and Tools Australia has designed an easy-to-use online ordering system so you can purchase gemstones, lapidary equipment, polishing tools, and related products from the comfort of your home or workshop.

Ordering Instructions

  1. Browse our product pages to find the items you wish to purchase.
  2. Add items to your shopping cart by clicking the “Add to Cart” button.
  3. If a product is available in multiple sizes, styles, or variations, please ensure you select the correct option before adding it to your cart.
  4. To change the quantity of an item in your shopping cart, update the quantity field and click “Update Cart.”
  5. To remove an item from your cart, change the quantity to “0” and click “Update Cart.”
  6. Select your country from the dropdown menu provided.
  7. Enter your postcode or zip code.
  8. Click “Update Totals” to calculate shipping costs.
  9. Proceed to Checkout and enter your billing and shipping details via our secure payment system.
  10. Select your preferred shipping option. If local pickup is available, instructions will be provided during checkout.
  11. Complete your payment details and submit your order.
  12. Once your order is placed, you will receive an order confirmation number by email.

Shipping Restrictions

Some products may be subject to shipping restrictions depending on destination, customs regulations, or courier limitations. If any restrictions apply to your order, we will contact you directly before dispatch.

Customers are responsible for ensuring that products ordered comply with local import regulations and restrictions in their country or state.

Ordering via Phone or Email

If you prefer to place an order directly, you may contact Grotto Gemstones and Tools Australia via phone or email using the contact information provided on our website.

Payment Methods Accepted

We use secure payment processing systems to accept major credit cards, including Visa and Mastercard, as well as PayPal and other payment methods made available during checkout.

Postage / Freight

Orders within Australia are shipped using trusted courier and postal services.

International orders may be shipped using international courier or postal services depending on destination and package size. Shipping costs are calculated at checkout based on weight, dimensions, and destination.

Orders are generally processed and dispatched within 1–3 business days. Delivery times may vary depending on your location, courier delays, customs processing, and peak periods.

For Australian deliveries, please allow approximately 2–7 business days depending on location. Remote and regional areas may require additional delivery time.

For international deliveries, estimated shipping times vary by destination and customs processing requirements.

Damaged or Lost Shipments

If your order arrives damaged or if you believe your shipment has been lost in transit, please contact Grotto Gemstones and Tools Australia as soon as possible so we can assist in resolving the issue.

Changes to Shipping Information

Grotto Gemstones and Tools Australia reserves the right to update or amend shipping policies, delivery options, and freight charges at any time without prior notice.