Terms & Conditions

Grotto Gemstones and Tools Australia

Welcome to the Grotto Gemstones and Tools Australia website, www.grottogemstones.com.au.

These Terms & Conditions govern your access to and use of our website. By browsing or using this website, you agree to comply with these terms.

Please read these conditions carefully. If you do not agree with them, we recommend that you discontinue using our website.

Grotto Gemstones and Tools Australia reserves the right to update or amend these Terms & Conditions when necessary. Any changes will be published on our website and will apply from the date of publication.

1. Use of Website

Our website is provided for customers to browse, obtain product information and purchase gemstones, lapidary tools, equipment and related accessories.

Visitors may view, download or print information from our website for personal, non-commercial use.

You must not reproduce, modify, distribute, republish or commercially exploit any website content without prior written permission from Grotto Gemstones and Tools Australia.

All original text, photographs, graphics, product descriptions and other materials published on this website remain the intellectual property of Grotto Gemstones and Tools Australia or their respective copyright owners.

2. Links to and from Other Websites

Our website may contain links to external websites for additional information or customer convenience.

Grotto Gemstones and Tools Australia does not control these external websites and is not responsible for their content, accuracy, security or privacy practices.

Accessing third-party websites is undertaken at your own discretion.

You may provide a standard text link to our website, provided the link does not falsely suggest an endorsement, sponsorship or commercial relationship with Grotto Gemstones and Tools Australia.

We reserve the right to request the removal of links that misrepresent our business.

3. Product Information and Disclaimer

Grotto Gemstones and Tools Australia aims to provide accurate and helpful information about our gemstones, lapidary equipment, diamond burs, grinding wheels, polishing products and related accessories.

While reasonable care is taken to ensure product descriptions, specifications and instructions are accurate, information may occasionally contain errors or require updating.

Product photographs are provided for illustration purposes. Natural gemstones, minerals and opals may vary in colour, pattern, shape, size and appearance due to their individual characteristics.

Customers should ensure that any tools, equipment or accessories purchased are suitable for their intended applications.

All lapidary equipment and accessories must be operated in accordance with the manufacturer's instructions and appropriate safety procedures.

4. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, temporary interruptions may occur due to website maintenance, technical difficulties, internet service disruptions or circumstances beyond our control.

Grotto Gemstones and Tools Australia cannot guarantee uninterrupted access to the website.

Where practical, we will endeavour to provide advance notice of planned maintenance.

5. Pricing and Product Availability

All prices displayed on our website are in Australian dollars (AUD), unless otherwise stated.

Product availability, specifications and prices may change without prior notice.

We make reasonable efforts to ensure pricing and stock information is accurate. If an error is identified after an order has been placed, we will contact the customer to discuss the available options before proceeding.

Any applicable shipping charges will be displayed during the checkout process.

6. Limitation of Liability

Grotto Gemstones and Tools Australia takes reasonable steps to ensure that website information is accurate, reliable and suitable for general customer use.

However, we do not guarantee that our website will be free from errors, technical interruptions or inaccuracies.

To the extent permitted by Australian law, we are not responsible for losses arising solely from website interruptions, technical failures or reliance on inaccurate general website information.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer rights or guarantees provided under the Australian Consumer Law or other applicable legislation.

7. Australian Consumer Law

Grotto Gemstones and Tools Australia recognises and respects customers' rights under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law where those guarantees apply.

Customers may be entitled to a repair, replacement or refund where goods fail to meet applicable consumer guarantees.

Further information regarding returns, refunds and exchanges is available in our Refund Policy.

8. Changes to Terms & Conditions

Grotto Gemstones and Tools Australia may revise these Terms & Conditions to reflect changes to our business operations, website services or applicable laws.

Updated conditions will be published on our website.

Changes will not retrospectively remove rights that customers have under Australian law.

9. Governing Law

These Terms & Conditions are governed by the applicable laws of Queensland, Australia, and relevant Commonwealth legislation.

Any disputes relating to the use of this website will be addressed in accordance with applicable Australian laws.

10. Contact Information

For enquiries regarding these Terms & Conditions, please contact:

Grotto Gemstones and Tools Australia

Email: grottogems@outlook.com

Phone: 0409 391 119

Website: www.grottogemstones.com.au

Queensland, Australia